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Got Questions?
Click on the links below to access your answer
Residential
Recycling
Roll Offs
Billing
What if I have an unusual or large item to be removed?
We pick up everything from filing cabinets to shipping pallets – we’re glad to help. Please call us at 508-252-9800 to schedule the pickup and authorize the charges.
What is a cubic yard?
A cubic yard is a measure of volume—3’x3’x3’. A cubic yard is roughly the size of a clothes dryer.
How many 32-gallon units make a cubic yard?
6.25 (a cubic yard has 200 gallons).
What if it snows on my pick up day?
Adverse weather is out of our control and Waste Tech will do its best to pick up your material. In the event of a blizzard all deliveries and pick ups will be postponed If you have any questions feel free to call us 508-2529800
May I exchange my cart for a clean one?
Yes. The first exchange is free; there is a charge for subsequent exchanges. We recommend that you occasionally wash your cart out with soap and a garden hose to keep it clean and odor-free.
What is Waste Tech service territory?
Waste Tech provides trash service to all of Rhode Island and South East Massachusetts
I’m cleaning my garage or yard; how do I get rid of the extra trash?
- Rent a dumpster. We place a 2, 4 or 6-cubic-yard container at your house or job-site and you call us when you want it emptied. This option works especially well when you know the project will generate small volumes each day for several days and/or you have limited space for a container.
- Request a roll-off container. Available in 10-,15-, 20-, 30-, or 40-cubic yard sizes, a roll-off is for the biggest of jobs. You’ll need a large space to put it—roll-offs are approximately 20 feet long, 8 feet wide, and 6 feet high.
Can I get an extra pickup on a day different than my normal service day?
Yes. Please call us at 508-252-9800 for information regarding the charge for this service. We require 24-hour notice to set up a special collection. Special collections can be scheduled Monday through Friday.
What do I do with my old refrigerator, freezer, or air conditioner?
Because of the Freon coolant, they cannot be compacted in our trucks with your other materials. We must take special steps to pick up and process each unit. Call us at 508-252-9800 for pricing and to schedule a pickup. You can also deliver appliances to our office. If you have us do the pick up, make sure to remove refrigerator or freezer doors or tape them shut for safety reasons. Refrigerators and freezers must be empty.
How does Waste Tech charge for extra trash?
If you have more trash than is included in your service level, you will be assessed an extra charges. Large items, such as sofas, mattresses, appliances, can be collected on your regular collection day. There are specified charges for large item pickup. Call 508-252-9800to get pricing for these items.
Why am I charged for extra trash but not credited when my trash is less than my service level includes?
You are paying for a set service level, most likely the amount of trash you expect to generate in a typical week. When you exceed this amount, you incur extra charges. In this sense, trash service is like your cell phone service—you pay for so many minutes a month whether or not they are used. The majority of the cost for your service is getting to your home. Also, our drivers make over 4,500 stops per week. It would be impossible for them to remember who was and wasn’t using their full service each week. If you regularly have extra trash, you may want to call our Customer Service Department at 508252-9800 to see if it would be beneficial for you to increase your level of service.
What’s the best way to deal with the wind on trash day?
New England can experience extreme wind conditions, and it is sometimes hard to prevent your containers from tipping over. On windy days, if possible, wait until the following week to put your materials out; or bag your trash first so that if your can or cart tips over, trash won’t blow around your neighborhood.
I have Waste Tech carts, where do I place my cart(s) on pickup day and how do I position them?
Place the cart(s) in the street against the curb. The arrow on the lid should face the street and the cart handles should face your house. Place the carts at least two feet away from other carts, extra trash, parked cars, fences, trees, mailboxes or any other obstruction.
How is my collection schedule affected if there is a holiday during the week?
If your collection day falls on the holiday, your pickup will be delayed by one day. For example, Wednesday pickups will happen on Thursday, and Friday pickups will happen on Saturday. The holidays observed by Waste Tech are: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. No other day will be affected. Visit our facebook page for more information.
Why doesn’t Waste Tech pick up my trash at the same time from week to week?
Even though we try to be consistent, different circumstances may affect the collection schedule: weather, traffic, mechanical breakdowns, holidays, and re-routing. We are unable to promise a time, but we promise to be there on your pickup day. To ensure pickup, please have your materials out by 7 a.m.
What time should I have my trash, recyclables and compost out for collection?
To ensure pickup please have your materials out by 7 a.m. To better serve you, we are continually rerouting our trucks to improve route efficiency; consequently, your pickup time may vary.
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Recycling
Where do I dispose of my home computer?
Bring it to our office or call us for a special pickup.
Why don’t you take plastic bags?
We can only collect recyclables that are accepted by the Recycling Center; and they do not accept plastic bags in curbside recyclable deliveries.
Can I leave flattened cardboard outside my bin or cart?
If you have a recycle cart, you should put cardboard in your recycle cart or break it down and place under the lid of your cart. If you have a recycle bin, you should put cardboard in your bin.
Will you collect recyclables outside my cart?
No, your recyclables need to fit in your cart or carts. If this is an infrequent occurrence, try to wait until the next pickup day. If this is a frequent occurrence, you may need a larger cart or another cart—please call us at 508-2529800.
May I bag my recyclables and compostables in plastic bags?
No, as they are a contaminate and would need to be removed at the recycle facility.
What materials can I put out for recyclables and compostables collection?
Waste Tech provides an informative sheet with current guidelines to hang on your fridge.
With pickups on alternating weeks, how do I know what commodity to put out?
Click here to access our collection calendar showing what material is collected each week. If you are in doubt, put out both materials; we will pick up the material being collected that week and leave the other for the next week.
What time should I have my cart or bins out?
To ensure pick up, please have your recyclables and your trash out by 7 a.m.
How do I get recycle containers for my house?
Cart customers — Most areas are serviced by automated trucks and utilize wheeled carts for collection. Carts hold more materials than bins, are easy to wheel to the street, and can be stored in your garage or outside. If you need a bigger cart or an additional cart, call Waste Tech 508-2529800. Carts are available for trash, recyclables (where this service is available) in most areas. Call us to see if they are available in your area.
Bin customers — Customers with carts are given 3 recycling bins with their service. Waste Tech allows a maximum of 3 bins per customer. If your bins have been lost, damaged or stolen we will replace the bin for a small fee.
Roll Offs
How do I properly dispose of commercially generated hazardous waste?
Waste Tech cannot accept commercially generated hazardous waste. Contact the Dept. of Public Health and the Environment . Some licensed hazardous waste haulers are found in the Yellow Pages under “Environmental and Ecological Services.”
Why cant you give me a time of delivery?
Waste Tech only gives our customers a three hour window of delivery. Certain unforeseen conditions can happen ie: acts of god, mechanical, traffic. Waste Tech can however provide a courteous call 30 minutes before delivery.
Why cant your driver deliver the container in the spot I want?
Waste Tech employees only safe and smart drivers. Waste Tech teaches our drivers to place a container in a location where there is no injury to personnel or damage of property. Remember the driver does this daily and knows best where the can shall be placed. Our drivers will courteously explain the reasons why. If you need more information please call us at 508-2529800
Why do you charge me for extras, but you don’t give me credit when I don’t use my full-allowed level in other weeks?
You are paying for a set service level. The majority of our cost, approximately 75%, is getting to your location. You pay for this service even if your containers aren’t completely full. Those weeks when you exceed this amount, you are charged extra. In this sense, trash service is like your cell phone service with so many minutes for a monthly fee and a per minute rate after you use your set level of minutes — even if you didn’t use them all in prior months.
Our commercial drivers pick up more than 6,500 businesses each week; and, even if they tried, it would be impossible for them to remember who put out how much trash in previous weeks—they can only measure what is out for pickup each time they are at your location.
What can I do about illegal dumping?
There are several ways to discourage illegal dumping:
- Move the container to a more protected area.
- Try to secure a name or address label from the trash. Then call your local police department to report the illegal dumping.
- Call Waste Tech to retrofit your container so it locks (locking setup and service fees apply).
What is Waste Tech’s service territory?
Waste Tech Provides residential and commercial roll offs to all of Rhode Island and South Eastern Massachusetts and surrounding counties.
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Billing
What should I do If I have billing problems?
Call our office 508-2529800 we would be more than happy to help you.
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